FAQS
When will my delivery arrive?
We deliver Tuesday to Sunday (excluding Public Holidays). We accept same day delivery orders up until 2pm. Deliveries are made between 7am and 6pm. (Deliveries to Schools are made before 3.30pm and to businesses before 5pm). Unfortunately, we cannot meet requests for timed deliveries as our drivers must select the most efficient route depending on the quantity and location of deliveries.
Where do you deliver to?
You can view our delivery areas here
Can I pre-order?
Absolutely! We love pre-orders and it ensures you don’t miss out on the day. You can pre-order up to 2 months in advance on our website. If you need something out of these dates please contact us.
What if there's a problem delivering my order?
The more information you can provide about the delivery location, the more smooth the delivery process and the less chance of re-delivery fees being incurred.
Business Address: Please provide the name of the business and whether the gift should be delivered to reception, a loading dock or building concierge.
Residential Address: Please ensure that our drivers will be able to gain access to the property. If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the gift can be left.All our bouquets are delivered in a water source so they will stay fresh for several hours if left unattended.
If our drivers cannot leave the gift in a safe location they will be returned to COASTAL BLOOMS and a re-delivery fee will apply.
If no one is home when your gift is delivered
The recipient will be called to obtain instructions as to where the gift may be left or your gift can be left in a place nominated by you ( see 'Delivery Instructions' in check out) and if our courier deems it safe to do so. Alternatively, if there is nowhere safe or protected to leave your gift or weather conditions are not favourable then the flowers will be returned to the shop. The flowers can be re-delivered on the next available delivery run and will incur another delivery fee, or the gift can be collected from our shop.
If your gift contains alcohol
Please note that alcohol is provided on our website as an added gift only. It is not to be ordered as a one off product. Under Tasmanian Law alcohol cannot be left unattended or with a minor.
How do I edit an order?
If you need to make any changes to your order, please send the update along with your order number to:
coastalbloomspenguin@gmail.com
How will my gift arrive?
All our flowers and gifts are sent out with absolute love and care, they are all carefully packaged and hand delivered.
Our flower arrangements are presented in a special foam that keeps them hydrated. Our flower bouquets are wrapped in water to stay hydrated. We’ll then add our standard message card with your lovely card message. We then pop the address label on and it’s ready to make someone’s day!
How do I care for my flowers?
So you have been the lucky receiver of a Coastal Blooms gift. LUCKY YOU! Our flowers are presented in a special foam that keeps them hydrated. All you need to do is top this foam up with water daily. Occasionally mist your floral arrangement with water if you can and remove any dead heads or leaves from the arrangement as time goes by. Place away from direct sunlight or heaters.
If you receive a bouquet, place in fresh water away from direct sunlight or heaters and cut the stems on an angle every 2-3 days.